سياسة الاستبدال والإسترجاع

Return and Exchange Policy: 1- It is a condition for exchanging the product that the product is in good condition and that the consumer has not used the product or benefited from it, and the store has the right to inspect the product before exchanging to ensure its safety. The consumer bears the cost of shipping if they want to exchange the product, and in international exchanges, the consumer bears all shipping costs and delivering the product to the shipping company. If there are defects or errors, the consumer will be compensated. The consumer is not entitled to exchange the product in the following cases: 1- If the product is from beauty or personal care products. 2- If the product consists of videos, discs, or software that have been used. 3- If the product consists of newspapers, magazines, publications, books, or other works considered as intellectual property. 4- If a defect appears in the product due to poor handling by the consumer. 5- If the contract involves providing accommodation, transportation, or catering services. 6- If the contract involves purchasing software download products online. 7- If the customer’s request on the website has been marked as "executed," or if the order has been delivered to the customer. Return Policy: 1- The amount for the returned product will only be refunded after receiving the product from the shipping company and verifying its safety. 2- The consumer has no right to refund their request amount if their request has been marked as "executed" or if it has been delivered to them. The consumer is not entitled to return the product in the following cases: 1- If the product is from beauty or personal care products. 2- If the product consists of videos, discs, or software that have been used. 3- If the product consists of newspapers, magazines, publications, books, or other works considered as intellectual property. 4- If a defect appears in the product due to poor handling by the consumer. 5- If the contract involves providing accommodation, transportation, or catering services. 6- If the contract involves purchasing software download products online. 7- If the customer’s request on the website has been marked as "executed," or if the order has been delivered to the customer.